Installation of Smart Meters

Many constituents have contacted me to express concerns about Thames Water putting pressure on customers to install smart meters in their homes. On 5 December 2016, I wrote to the Secretary of State for Environment, Food and Rural Affairs to raise these concerns, enquire about consultation procedures and establish if the scheme complies with consumer protection legislation.

Please see below a copy of the response I received from Dr T Coffey MP, Parliamentary Under Secretary Of State for the Department Of Environment, Food and Rural Affairs.  It includes a fact sheet setting out the criteria for installing a meter and answers queries that a number of constituents have raised with me about opting out. Constituents can direct any specific further questions they have to the Consumer Council for Water, an independent organisation that represents customer interests which can be contacted via 0300 034 2222 or

I continue to receive letters and emails from concerned constituents, and I have now gone back to the Minister to seek clarification on what consultation process is legally required by utility companies. I will post a copy of the response I receive on this page when available.






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Catherine West MP

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