Many constituents have previously contacted me to express concerns about Thames Water putting pressure on customers to install smart meters in their homes. On 5 December 2016, I wrote to the Secretary of State for Environment, Food and Rural Affairs to raise these concerns, enquire about consultation procedures and establish if the scheme complies with consumer protection legislation.
Please click on this link to see below a copy of the response I received from Dr T Coffey MP, Parliamentary Under Secretary Of State for the Department Of Environment, Food and Rural Affairs on the 14 December 2016. It includes a fact sheet setting out the criteria for installing a meter and answers queries that a number of constituents have raised with me about opting out. Constituents can direct any specific further questions they have to the Consumer Council for Water, an independent organisation that represents customer interests which can be contacted via 0300 034 2222 or firstname.lastname@example.org
I went back to the Minister to seek clarification on what consultation process is legally required by utility companies. The reply is posted below.