Catherine West MP has called for an urgent meeting with Govia Thameslink following the announcement that they plan to close ticket offices at Alexandra Palace & Hornsey Train Stations.
Catherine said: “I’m very concerned that Govia Thameslink have announced plans to close the ticket offices at Alexandra Palace and Hornsey train stations and will be holding an urgent meeting with train company bosses.
These plans are worrying because ticket offices are important, not just for selling tickets, but for helping customers and offering the safety and security of knowing a station is staffed -; and where to find staff in the event of an emergency. They’re particularly important for elderly and disabled customers, who often rely more on ticket office staff for assistance. We all know justhow inconvenient the Tory Mayor’s removal of ticket offices has been on the underground.
I want to know what these plans mean for the service provided and for valued ticket office staff. Travelling customers are already paying a small fortune to use our trains. It’s essential they don’t suffer a worse service so that train companies can seek ever bigger profits.”